Refund policy

You may request a return within 3 days of receiving your order.
To be eligible, the product must be unused, unworn, in its original condition and packaging, with all tags attached and accompanied by the invoice/proof of purchase.
To initiate a return, contact us at info@ehesas.com or use the chat option available on our website.
Returns sent without prior approval will not be accepted.
A AED 20 shipping & handling fee will be applicable on all approved returns.
Customers are responsible for shipping the product to our warehouse for any return. We do not provide pickup services.

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, contact us immediately so we can assess the issue and arrange a suitable resolution.
An unboxing video is mandatory for all return, exchange, or refund requests. Requests submitted without a clear, uninterrupted unboxing video will not be eligible for return, exchange, or refund.

The following items are not eligible for return or refund:

Spiritual & Religious products, including Rudraksha Beads/Jewellery, Healing Crystals & Stones, and Parad Idols.
Customized or made-to-order products.
Personal care products.
Perishable items.
Products purchased on sale, discount, or promotional offers.
Gift cards.

Exchanges are accepted only within 3 days of delivery and only for damaged products.
No exchanges will be accepted if you simply do not like the product or change your mind after 3 days of delivery .
Exchanges are subject to stock availability.
If the requested item is unavailable, you may choose another product of the same or lower value.
If you choose a product of higher value, you must pay the price difference.
Made-to-order and customized products are not eligible for exchange.
If you choose a product of lower value for the exchange, the price difference will not be refunded or credited.
Customers are responsible for shipping the product to our warehouse for any exchange. We do not provide pickup services.

Once your returned item is received and inspected, we will notify you of the approval status.
If approved, the refund will be processed to your original payment method within 7 business days.
Please note that your bank or card issuer may require additional time to reflect the refund in your account.
If your order is marked as delivered by our logistics partner but you report that it was not received, we may offer a replacement of the same product after verification. Refunds are not applicable in such cases.

For any questions regarding returns or refunds, please contact us at info@ehesas.com.